Returns and Exchanges

REFUNDS

All sales are final.

All sales are in the currency you chose at checkout.

We apologize, but we are not able to give refunds. Once an order is placed, your sweepstakes entries will be automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for any giveaway.

 

RETURNS AND EXCHANGES

We welcome all exchanges.

Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to PUMPSIE. We will resend the exchanged item to you for free.

You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Sweepstakes entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to happytohelp@pumpise.com

If you receive an item that is damaged or is incorrectly shipped by us please contact Customer Support immediately.

Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

 

Boxers/Socks/Underwear or similar products:

We do not exchange any boxer, socks or underwear products or similar products due to hygiene and safety.

 

SHIPPING

Customer is responsible for all shipping costs.

Shipping address for exchanges:

cmi inc.
ATTN: Jeff Goodfield @ PUMPSIE Returns
71 Northern Heights
Unit 37
Richmond Hill, Ontario
Canada
L4B4C9

happy to help @ pumpise.com